Support
Questions, a problem or a translation error? Write to suporte@truevet.com.br. We answer in English, Spanish, French, German, Italian and Portuguese.
I changed phones. How do I get my data back?
Install Pata and sign in with the same Apple or Google account. Your patients, records, edited formulas and settings come back from your account. If you subscribe, open Settings → Plans and purchases → Restore purchases.
How do I cancel the subscription?
Subscriptions are managed by your store. iPhone and iPad: Settings → your name → Subscriptions. Android: Google Play → Payments & subscriptions → Subscriptions. You keep Unlimited until the end of the period you paid for.
How do I delete my account?
In the app: Settings → Delete my account. Everything is erased from our server and from the device. Deleting the app or the account doesn't cancel a store subscription, so cancel it in your store too.
Does Pata work offline?
Yes. Calculators, doses and your records work without a connection. Changes sync to your account when you're back online.
Where is my data stored?
On your devices and in your account on a server in the European Union (Frankfurt, Germany). We don't sell data, show ads or send patient data to third parties.
I found an error in a dose, a formula or a translation.
Please tell us: in the app (Settings → Send feedback or report a problem, or "Report a problem with this sheet" on each drug) or by e-mail. Pata is a reference tool: always check values against the product label and current literature.